Customer Care
Shipping & Delivery
We ship to over 17 countries worldwide. Same-day and next-day delivery available in Kosovo.
Same-Day Delivery in Kosovo
Order before 2:00 PM and receive your order the same day. Available for selected items across Kosovo — free on orders over €50.
Shipping Zones & Rates
Kosovo
⚡Same-Day Delivery
Order by 2:00 PM
Free over €50
Next-Day Delivery
1 business day
€2.99
Standard Shipping
2-3 business days
Free over €30
Albania & North Macedonia
Express Shipping
2-3 business days
€5.99
Standard Shipping
4-6 business days
Free over €75
European Union
Express Shipping
3-5 business days
€9.99
Standard Shipping
7-12 business days
Free over €100
United Kingdom
Express Shipping
4-6 business days
€12.99
Standard Shipping
8-14 business days
Free over €120
United States & Canada
Express Shipping
5-8 business days
€14.99
Standard Shipping
10-18 business days
Free over €150
Order Processing
Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays). You will receive an email confirmation with tracking details once your order has been shipped.
Order Tracking
Track your order at any time using our order tracking page. You'll need your order number and the email address used at checkout.
Customs & Duties
For international orders shipped outside the European Union, customs duties and import taxes may apply upon arrival. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking your local customs regulations for more information.
Delivery Issues
If your order hasn't arrived within the estimated delivery window, please contact our support team. We'll work with the carrier to locate your package and resolve the issue as quickly as possible.