Privacy Policy

1. Introduction

Wnaura LLC ("WNAURA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wnaura.com, use our mobile application, or make a purchase from us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

• Full name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials (email and password)
• Order history and preferences
• Communication records when you contact customer support

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: Processing, shipping, and delivering your orders
• Customer Service: Responding to inquiries, resolving issues, and providing support
• Account Management: Creating and managing your account, authentication, and security
• Personalization: Tailoring product recommendations, content, and marketing communications
• Marketing: Sending promotional emails, newsletters, and offers (with your consent)
• Analytics: Understanding how our services are used and improving our offerings
• Legal Compliance: Complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping carriers, email service providers, and hosting providers who help us operate our business
• Analytics Partners: Google Analytics and similar services to understand usage patterns
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 5 years for tax and accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (currency, delivery country, cart items)
• Keep you signed in to your account
• Analyze website traffic and usage patterns
• Deliver relevant advertising

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Objection: Object to certain processing of your personal data

To exercise any of these rights, please contact us at privacy@wnaura.com.

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure payment processing through PCI-compliant providers, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other legally recognized mechanisms.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: